RIICOM201E Communicate in the workplace (Release 1)


RIICOM201E Communicate in the workplace (Release 1)


The Communicate in the Workplace Course provides training on the skills and knowledge required to ensure safe, positive communication is conducted adequately in the workplace nationally.

It applies to those working in operational roles. They generally work under supervision to undertake a prescribed range of functions using equipment and systems involving face-to-face routines, visual and verbal communication procedures and take some responsibility for the quality of their own work outcomes.

You will learn to produce, and complete written documents required for workplace procedures, while monitoring, and minimising own worksite risks and hazards during activities through written documentation.



Upon request, ACTA Group provides flexible delivery options to meet industry needs, whilst meeting national standards towards compliance and safety.

  • Group booking discounts apply
  • Courses run weekly/monthly
  • Course times between 8am/4pm
  • 1 day course
  • Classroom or Onsite Training
  • Corporate packages
  • Real life facilities, done with Nationally Recognised, current, and competent trainers


  • Gold CoastBurleigh Heads
  • BrisbaneSalisbury/requires minimum 2 students to run class



Communicate in the workplace course is delivered in standard lecture format, with demonstrations included and active participation obligatory. Written assignments will also be an essential element of the course.

  • RIICOM201E Communicate in the workplace

Upon successful completion, graduates of the course will receive a Statement of Attainment to signify their eligibility to Communicate in the workplace for the purposes of employment. 


Course Includes:

  • Communicate in the workplace on at least two occasions, including:
  • Identifying communication strategies and systems
  • Operating communications systems and equipment to convey meaning to others
  • Communicating clearly and promptly to others to convey information and meaning
  • Listening carefully to instructions and information
  • Participating in group discussions and engage with group members respectfully
  • Asking questions to clarify meaning
  • Communicating concisely both written and verbally
  • Interpreting communications devices
  • Identifying and reporting communication faults and deficiencies.

Course Requirements:

  • Be at least 15 years of age;
  • Have completed Year 10 in the Australian school system or equivalent; and
  • Have language, literacy, and numeracy skills equivalent to ACSF Level 2.
  • Provision of the participant’s Unique Student Identifier (USI); and
  • Provision of Australian legal photo identification for assessment purposes.
  • Must wear enclosed shoes


Training Pathways:

  • NWP National Water Training Package
  • RII Resources and Infrastructure Industry Training Package
  • RII30820 Certificate III in Civil Construction Plant Operations
  • RII30920 Certificate III in Civil Construction
  • RII20720 Certificate II in Civil Construction
  • RII30709 Certificate III in Mine Emergency Response and Rescue
  • RII30115 Certificate III in Surface Extraction
  • RII20920 Certificate II in Drilling Operations
  • RII20320 Certificate II in Underground Coal Mining
  • NWP20119 Certificate II in Water Industry Operations
  • RII20120 Certificate II in Resource and Infrastructure Work Preparation
  • RII21120 Certificate II in Oil & Gas Drilling (Onshore) and Well Servicing
  • RII30520 Certificate III in Mining/Field Exploration
  • RII20620 Certificate III in Mining/Field Exploration
  • RII31220 Certificate III in Civil Foundations

Next Steps:

Thank you again for your interest in this course program. Please contact ACTA Group’s Participant Support team on 1300 011 144 or info@actagroup.com.au to commence the application process!